Company Information

Ribbon and Bows Oh My!
2415 Apex Lane, STE 101
Hixson, TN 37343

Toll Free Number: (866) 538-2416 US (questions or concerns)

Ordering Information

How To Order

Ordering is easy and secure through our online shopping cart. You may order online 24 hours a day, 7 days a week. Simply click the checkout button to place your order. If you prefer, you may also order by mail. Simply print out the completed order form and mail it along with your payment to the address shown above.

Questions/Concerns

Our normal business hours are Monday through Friday 10AM - 3:00PM EST. Should you have questions or concerns regarding your order, or any product related issues, please contact us during these business hours. All other inquiries or emails received after 4PM EST on Friday will be responded to the following business day.

Payment Accepted

We accept Visa, Mastercard and American Express securely.

PayPal including Credit cards through PayPal, eCheck payments and direct pay.

We will also accept personal check and money orders. If paying by personal check, your items will be shipped once the funds have cleared our bank. This usually takes up to a week.

Please make checks payable to Ribbon and Bows Oh My!

Refunds

All sales are final. No returns will be accepted unless there is an error in shipment. If you need a sample, please e-mail us with your request. We will allow exchanges under certain circumstances. If an exchange is wanted a copy of your original receipt must accompany the return along with a written note on what is to be exchanged.

Overnight Shipments

Any requests for overnight shipments must be submitted by 11AM EST in order for your order to be processed and additionally billed. We will make our best effort to get out all express shipments but cannot guarantee shipment. To guarantee an overnight shipment, we will charge an additional 20% expedite fee. Any requests received after this time will be sent via our regular shipping method or taken care of as soon as possible.

Shipping

Orders are shipped within 48 - 72 hours after order is placed; with the exception of orders placed after 2PM on Friday through Sunday; during busier times of the year, this turnaround time may be longer and this will be communicated via Facebook and our newsletter. A confirmation email is sent once your order has been processed and shipped.

Orders with large quantities of headbands will need to be custom made and take a few extra days to prepare. Once your order has been shipped you will receive another e-mail with a delivery confirmation.

We ship to all 50 states inside the US and APO, FPO addresses. Orders originating from HI, AK, and PR are subject to additional shipping charges once your shipping totals reach $9.00 if we cannot ship via priority mail due to the weight of your package. A separate invoice will sent to you via email for the balance due should this be the case.

International Orders

Please contact us at info@ribbonandbowsohmy.com for instructions on how to place your order.

Total Purchase Price Shipping Charge

We use USPS first class mail for packages $9.99 and under. We use either USPS priority or UPS ground shipping for packages $10 and up, at our discretion, based on the most economically efficient shipping method for your package. If you prefer Priority Shipping for packages under $10, it is available for $5.50. (UPS does not ship to P.O. Boxes so please make sure a physical street address is listed in your ship to information.)

Privacy Policy

Your privacy is very important to us. Ribbon and Bows Oh My! does not share any information obtained about our customers to any third parties.

Thanks so much for your order and please come again soon!

Email - info@ribbonandbowsohmy.com